ClearingHouses.org gives OfficeAlly a rating of 1 star, or Barely Recommended.
OFFICE ALLY PAYER LIST
What They Say About Themselves
OfficeAlly formed in California in 2000 and very quickly became one of the leading internet based health care EDI solution providers. They are very low cost and have a very strong vision statements for the healthcare industry. They operate in every state.
Clearinghouses.org works with a large number of medical claim clearinghouses and we receive feedback from countless medical billers, office managers, and physicians on a regular basis. What medical billers say about OfficeAlly is mixed and barely recommended.
Clearinghouses.org gives OfficeAlly a rating of 1 star, or Barely Recommended.
On 2014-04-28 16:11:50.406410
by Christine Wilke
I love Office Ally.I have used other systems before and this is the best. The tech support is very knowledgable and helpful. Others have been very hard to work with and had sub par support. I researched many before choosing OA and I am very glad I did. Im a Licensed Marriage and Family Therapist and do all my own billing so this has made my work a lot easier..
On 2014-03-20 22:03:00.544350
I’ve been using Office Ally Practice Mate and EHR ($30/month) for about 2 months in my chiropractic office. Thus far, I’ve been very pleased. Their fees are affordable and their unlimited technical support system is terrific. As with most software, there is a learning curve (which is where the tech support definitely helps). My e-claims are being processed in a very timely manner. They’ve also been very helpful for Meaningful Use requirements. I feel comfortable in recommending them.
On 2014-01-27 19:07:22.257730
by Dinesh P
also giving rating 2…..
On 2014-01-09 04:31:51.549180
I totally agree with CM. I have had NUMEROUS issues with Office Ally.
1. Lost claims (numerous). They report to me that my claims have been received and accepted by the insurance company but the insurance company has no record of receiving the claim.
2. They have no way of tracking lost claims. They send them off and that is it.
3. Not all insurance companies acknowledge receipt of a claim, so some claims go off into the black hole of somewhere never to be found again. Office Ally tells me that that is just the way it is.
4. They charged me for mailing claims that were supposed to be sent electronically. My settings were set for electronic submission and they realized their error and supposedly fixed it. A few months later, they did it again. I think it is a way for them to generate revenue for a “free” service.
5. Yes, their customer service is VERY impatient and rude. Especially their EDI help desk.