ClearingHouses.org has dropped Gateway-EDI from a rating of 3 stars, or Recommended, to 2 Stars, or Barely Reccomended.

 
GatewayEDI is a Web-based medical claims clearinghouse that manages every aspect of the revenue cycle including claims management, eligibility and electronic remittance advice (ERAs).

GatewayEDI provides a number of accurate services for any aspect you may need in working with the healthcare system, including electronic claims, detailed guidence, and patient satisfaction. They help you get paid faster and include online tools to help save time in the medical field and billing profession. Gateway’s pricing is a little higher than other clearing houses.

Based on direct user experiences, Clearinghouses.org gives Gateway-EDI a rating of 2 stars, or Barely Recommended.


 

On 2014-06-17 18:32:46.141340
by Anonymous

@Lisa S,

I apologize for the troubles you have encountered with our company. We are dedicated to improving our service delivery model, and continue to make improvements to enhance the experience of our clients everyday. I would love to speak with you further about the issues you have experienced to make sure that they get addressed. Please contact me at your earliest convenience.

Tiffany Bezayiff

Manager, Implementation

tiffany.bezayiff@trizetto.com

On 2014-06-17 16:46:08.900630
by Tiffany Bezayiff

@Dr. Paetzhold,

I want to assure you that TriZetto Provider Solutions is just as committed to our clients as Gateway EDI ever was. We are continuously making enhancements to our client service department to improve your experience moving forward. I would love to speak with you further about the issues you have experienced to make sure that they get addressed. Please contact me at your earliest convenience.

Tiffany Bezayiff

Manager, Implementation

tiffany.bezayiff@trizetto.com

On 2014-06-17 16:45:21.848930
by Tiffany Bezayiff

@Dr. Paetzhold,

I want to assure you that TriZetto Provider Solutions is just as committed to our clients as Gateway EDI ever was. We are continuously making enhancements to our client service department to improve your experience moving forward. I would love to speak with you further about the issues you have experienced to make sure that they get addressed. Please contact me at your earliest convenience.

Tiffany Bezayiff

Manager, Implementation

tiffany.bezayiff@trizetto.com

On 2014-06-16 18:14:54.552860
by Andrea Allen

@Lisa Owen, Are you still looking for a clearinghouse? We are a medical billing service and can help you with your billing needs. We have a relationship established with a clearinghouse. Andrea Allen 605.342.8028

On 2014-06-16 18:12:08.180480
by Andrea Allen

@Dr. Paetzhold, We are a medical billing service with an established relationship with a clearinghouse. We can help you with your billing needs. Give me a call at 605.342.8028.

Thanks! Andrea Allen

On 2014-06-11 22:01:23.305670
by Dr. Paetzhold

I signed up with Gateway in Feb 2014 and have had nothing but problems, poor customer service, and by June it is still not up and running. So I canceled today. I CANT IMAGINE A WORST COMPANY.

On 2014-06-09 18:34:27.392650
by brenda garybush

is the 3 star rating the highest or are there companies with higher ratings?

On 2014-04-30 18:47:36.329800
by Lisa S

Gateway EDI used to be a really good clearinghouse to work with. We’ve been using them for several years. However, since they were purchased by Trizetto, they are just awful. Most of the folks at Gateway have long since departed, and the client services and delivery of requests is the worst I have ever seen from any vendor. We are switching, as most of the Gateway clients that I know of are leaving as well. Trizetto was the worst possible thing to happen to a once very good company,

On 2014-04-29 14:31:58.367730
by Jason Essner

@Ann Marie,

I work in the marketing department at Gateway EDI and I am very sorry to hear that you are having issues. I would like to follow up with you to discuss your concerns and make sure we get them addressed. Please feel free to contact me at anytime.

Thank you,

Jason Essner

jason.essner@trizetto.com.

On 2014-04-25 18:03:54.899660
by NIchole

I have been using Gateway clearinghouse thru Kareo Practice Management system for 2-3 years and have had a wonderful experience. I have only had to contact gateway once during set-up and my experience was satisfactory. Any issues that occur now I contact Kareo directly whom works with Gateway directly which streamlines and rectifies issues in a timely fashion. This is a grat combination for any office or billing company.

On 2014-04-11 17:16:57.516050
by Ann Marie

If you value your business, clients and lively hood stay away from Gateway. There has been one problem after another. If I were to rate them I would give zero stars.

Biggest mistake that I made was allowing my software vendor who is probably getting a kick back from them to talk me into changing from Emdeon.

On 2014-03-17 04:43:05.820120
by Elizabeth Tuder

@Lisa Owen,

Hello Lisa,

My name is Lizz Tuder and I am a lead in our specialized support department at TriZetto Provider Solutions/ GatewayEDI. I am sorry to hear that you are unhappy with our services and would like to discuss this further with your office. Please contact me at 800.969.3666 ext. 1773 or by email at Elizabeth.tuder@trizetto.com.

I look forward to speaking with you soon.

Thank you,

Lizz Tuder

TriZetto Provider Solutions

On 2014-03-07 21:15:11.722190
by Lisa Owen

I am so sick of gateway. It has been about 4 months and I still have not sent a claim. They keep you on hold for an average of 30 or more minutes. They have a loud constant recording that is very annoying. Using them is a way to really lower the quality of your life. I am sorry I chose them and am looking for somewhere else. They are a big fat waste of time and if they really wanted your business they would answer the phone.

On 2014-02-23 14:52:12.634160
by Mary Murray

In reference to the comment below, you can also email me at marymurry@getitcomputer.com.

On 2014-02-22 15:27:05.094430
by Mary Murray

My name is Dr. Mary Murray. I am a licensed psychologist and I work in a solo practice. I am looking for a clearinghouse to help me with my billing needs. I need a company that has experience with the Therapist Helper software through Netsmart. I don’t require that the clearinghouse works with Practice Fusion but that would be helpful as well. I submit approximately 30 claims a week. I would like to know your pricing. If you have a monthly charge, please tell me what it is. If you charge per claim, I would like to know that fee. I have many companies wanting to speak with me, however, I am busy taking care of clients. If possible, please just respond to this email with your charges. If you feel that you need to speak with someone, my office manager, Cindy Edwards, can be reached at my office at 727-319-3020 on Mondays, Tuesdays, Thursdays and Fridays from 9:30 a.m. to 1:30 p.m. eastern standard time.

On 2014-02-03 17:44:22.079160
by Chris P.

Poor set-up support, staff does not get back to you. Delay in set-up.

On 2014-02-02 22:06:59.497030
by M. Jennings

Very long wait times for customer service. Poor response time when they are to call you back.I have waited more than a week.

On 2013-11-21 20:40:11.156860
by Todd G.

STAY AWAY from Gateway. They claim <5% rejection rate, our experience was closer to 45% (due to setup issues). the implementation was poor at best and the communication is a joke. to get someone on the phone, expect at least 30 mins and then typically they will need to call you back with an answer. they do not answers emails and they do not warrant their product. we found another edi company and have had <1% (navicure). worst mistake our business ever made.>

On 2013-11-02 02:26:48.599860
by Shri

Hi,

We are in process of building emr / ehr system and looking for some long term partnership on billing side. Is that something you would consider ?

If so please email me back at “shri.sakrikar@ppmsemr.com”

On 2013-07-18 17:56:00.846750
by Jason Essner

@Maureen Jenkins,

My name is Jason Essner and I am a Web Marketing Manager with Gateway EDI. I just came across your post and am sorry to hear that you are having an issue with downloading remits. I worked to locate your account so that I could follow up with our support team but was unable to determine which account is yours with only knowing your name. Please feel free to contact me with your site ID and contact info and I will personally follow up with our support team to help you get this issue resolved.

Sincerely,

Jason Essner

Web Marketing Manager, Gateway EDI

jessner@gatewayedi.com

On 2013-07-11 12:15:03.965860
by Maureen Jenkins

Not sure why they were given 3 stars, it seems as though there is ALWAYS A PROBLEM. I have been waiting three days for not being able to download remits. First day told not once but twice the problem was fixed. I am now on the third day, not fixed and no call. I called again this morning and was told they would get to me when they had time.